Unreliable and can’t get support

I can’t download from my credit union, even via manual download and then import. Every few days one of the credit card accounts fail to download transactions. Attempts to contact support has been futile, as I wait for more than twice the estimated wait time and still get no response. The interface isn’t very good, only a few of the reports are useful and they aren’t customizable. Quicken has been around for many years, I made the assumption they would have a mature product by now. I was mistaken. This product is garbage.

Skorry about Quicken 2016, v3.4.1